Refund policy


  • Our return policy extends for a duration of 30 days from the date of your purchase. Regrettably, if more than 30 days have passed, we, unfortunately, cannot facilitate a refund or exchange for your purchase.

  • To qualify for a return, your item must meet the following criteria:

  1. Unused: The item must be unused, showing no signs of wear or damage.

  2. Same Condition: It should be in the same condition as when you received it.

  3. Original Packaging: The item must be returned in its original packaging.

  • Please be advised that a 25% restocking fee will be applicable to all returns. Should your item meet the requisite conditions, you are welcome to proceed with the return process. Should you require further clarification or assistance, please do not hesitate to contact our dedicated customer service team. Additionally, it is important to note that this policy extends to orders exceeding $50, wherein shipping costs are already incorporated into the total price.

  • To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

  • Please note that the expected timeframe for a refund once accepted is 2-8 business days. Refunds will be processed to the payment method used for the order

  • Prepaid return shipping labels can only be provided if product is Damaged on Arrival, Defective or Website error. 

  • We do not reimburse for labor cost, service charges, return shipping costs or any other expenses incurred to the consumer.

WE CAN NOT ACCEPT ANY RETURNS FROM THE FOLLOWING CATEGORIES:

ALL nebulizers are often classified as hygiene products, which is why many retailers have a no-return policy on them. Due to their nature, once they’ve been opened or used, they can’t be resold for health and safety reasons

  • Walker/Wheelchair (Nexus, Evolution, Drive) 
  • Support & Braces (DonJoy, Compex, Bauerfeind, Aircast, M-Brace) 
  • Bedding Accessories, Core Pillow, Obusforme Pillow or any item from ObusForme
  • Any items marked as non refundable
  • Also we can not accept opened or used products
  • Medi Beads Heating Pads for hygiene  Issues
  • All Needle and Syringe are non returnable goods
  • Roho Cushions 
  • Accessories and Parts 
  • Intimate/Sanitary Products

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please note that the expected timeframe for a refund once accepted is 2-8 business days. Refunds will be processed to the payment method used for the order

Late or missing refunds


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mywellcare.ca.

Exchanges


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@mywellcare.ca.